Refund policy

Made with care, and here to support you！

Every piece in our shop is carefully handmade and individually inspected before it begins its journey to you.
Because our jewelry is handmade and shipped internationally, we have designed our return,refund and cancellation policy to keep the process simple, fair, and convenient for both you and our small business.
If something isn't quite right with your order, please don't hesitate to reach out. We're always happy to take a look and find the best solution with you.

1. If Your Order Arrives Damaged

We understand that packages can sometimes experience unexpected bumps during international shipping.
If your bracelet arrives damaged or you believe there is a genuine quality issue, please contact us within 3 days of delivery.

To help us understand what happened, please send us:
* Your order number
* A few clear photos showing the issue
* A short video if the issue is difficult to show in photos
* Photos of the original packaging if the damage appears to have occurred during shipping

Please do not send the item back before contacting us. We'll review the situation first and guide you through the next steps.

Finding the Best Solution
Every situation is a little different, so we don't believe in a one-size-fits-all solution.
Depending on the condition of the item, we may offer:

-Partial Refund
For minor damage or an issue that does not significantly affect the use of the bracelet, we may offer a partial refund to the original payment method.

-Replacement or Full Refund
If your bracelet arrives seriously damaged or cannot reasonably be worn, we may offer a replacement whenever the same materials and design are available, or a full refund if you prefer.

-Store Credit
If appropriate, we may offer store credit that you can use toward a future purchase.

-Another Suitable Solution
For special circumstances, we'll do our best to find another reasonable solution together.

2. Personal reference, change of mind or do not like the size

We carefully inspect every handmade piece before shipping it internationally.
Because international returns can involve significant shipping time, costs, and environmental impact, we generally do not accept free returns simply because of a change of mind, personal preference, or a decision not to keep the item.

If you wish to return an item for reasons other than damage, you may request a return within 30 days after delivery. To be eligible, the bracelet must be unused and unworn, with all original packaging included and the original security tag attached and intact.

Return shipping costs are the customer's responsibility unless the item arrives damaged or we made an error. We recommend using a tracked shipping service.

After shipping your return, please email us the tracking number and carrier name, so we can monitor the shipment and process your refund as quickly as possible once received and inspected。

Once we receive and inspect your return, approved refunds will be processed within 2 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

If international return shipping is not cost-effective, please contact us first. Depending on the situation, we may offer store credit as an alternative.

We encourage you to carefully review the product photos, measurements, materials, and description before placing your order.
If you're unsure about sizing, materials, or any other product details, please contact us before ordering. We're always happy to help.

Our goal is simple: we want you to feel taken care of.

Before You Contact Us

If there is an issue with your order, please keep the original packaging and the item in the condition in which you received it until we have reviewed your case.
This helps us better understand whether an issue may have occurred during transit.